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We're looking for someone – maybe you can help. Please read these words - hard working, motivated, outgoing, friendly, intelligent, innovative, driven to win, dedicated with the ambition to be a leader.

Did anyone come to mind that you know? If you said yes, please send them this post. Richwood Bank is growing, and we want only the absolute best to bleed green with us. If your share leads to a hire, we'll thank you personally with a token of appreciation.

Customer Specialist - Richwood Bank

 Richwood Bank is on the search for the newest team member who can bring exceptional customer service and their drive to succeed. The right person for this position is crucial and highly valued because you will be educating and assisting our most valuable asset – our customer.

Previous banking experience is a bonus, but if you possess the values, drive and qualities we look for in our elite team members, we know you'll learn the tasks involved in serving customers and exceeding our expectations. This position will require the full spectrum of banking service, from evaluating what account a customer would fit best in, to how to open it and transact funds and teach them about all Richwood Bank has to offer.

Essential Duties:

  • Greeting customers
  • Facilitate all transactions for customers across all financial account types and requests
  • Open accounts and teach customers how to gain the most potential from them
  • Assist new customers in transferring all funds over seamlessly through our switch program
  • Maintain an accurate balance of cash drawers daily
  • Knowledge of all accounts, products and services offered
  • Support customers with all account and service needs
  • Be willing to help customers with additional benefits such as notary, faxing and check orders
  • Stay current on rates for CDs, savings IRAs and interest bearing checking
  • Listen to customer needs and recommend the best solutions to help them succeed
  • Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
  • Scanning proofs – scanning all transactions daily into the computer
  • Drive thru knowledge – speaker, transaction drawers/tube

Knowledge, Skills and Abilities:

  • Excellent customer service skills
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
  • Mathematical skills
  • In-depth knowledge of our bank products and services
  • Work well under pressure and in a fast paced environment
  • Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
  • Strong communication skills
  • High degree of accuracy
  • Detailed and organized
  • Maintain confidentiality at all times
  • Maintain a positive can-do attitude towards your team and customers
  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
  • Punctual
  • Driven to succeed and open minded to learn more about new technology within our industry

Classification: Non-Exempt

Salary Grade: Negotiable based on experience and potential

Reports to: Branch Manager

Date: 10/3/2014

Training: Paid training provided

Education: High School Diploma or GED required, college preferred

As an Equal Opportunity Employer, Richwood Bank does not discriminate in hiring or terms and conditions of employment because of an individual's race, creed, color, gender, age, sexual orientation, disability or national origin. The Richwood Banking Company only hires individuals authorized for employment in the United States.

Prior to employment at The Richwood Banking Company, individuals are subject to a criminal background check, BMV check and commit to our drug free workplace policy.

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